How Do I Reset my Unresponsive Kindle?

How Do I Reset My Unresponsive Kindle
How Do I Reset My Unresponsive Kindle

We at Kindle believe in giving you the best possible experience on your kindle device and we are determined to fulfill this goal. Customer satisfaction and enhanced user experience are important to us therefore we make sure that we make your kindle experience as good as we possibly can. However, despite our greatest efforts, your kindle may run into some troubles. If your kindle is unresponsive then we are keen to help you solve this issue.

Your kindle can become unresponsive due to many reasons. But it is nothing to stress over. You can tackle this problem very easily, here are the reasons why your kindle might be unresponsive and how you can fix it:

You Are Using The Older Version of The Software:

If you have the latest software update on your kindle then you need to update the software. This could cause kindle fire update problems

You cannot use a kindle for a long time without updating to the latest software as the updates are full of new features and bug fixes. You need to keep up with the latest software on your kindle.

Solution- to update your kindle you need to follow a series of really simple steps:

  • Tap on the menu icon on your home screen
  • Select settings from the menu
  • Select software update
  • Scroll to the bottom of the page and find the “update” option. Tap on it and wait till your device completes the kindle update procedure.

You Have Installed a Big File or Document on Your Kindle:

Kindle does not have a holding capacity for large files because the core purpose of kindle is to read eBooks which does not require that much space. Therefore, if you download a file that is not supported or is large it could cause the processor to slow down resulting in the device becoming unresponsive.

Solution- as a precaution make sure you avoid downloading files that require high processing power, and if you have done it as a result of which your device constantly becomes unresponsive, please delete the file from the device or move it to your PC or smartphone.

You are Downloading a File:

This problem is related to the one mentioned before. Since the processor of your kindle is not made to support large files sometimes it could cause problems in your device as you attempt to download the file.


Solution- a quick fix to this problem is for you to immediately stop the file from downloading. If your device has completely become unresponsive then you need to restart your device. 

Your Kindle is Old Worn Down:

No device can function for a lifetime. Eventually, all the devices get worn out or outdated when the newer versions are launched. If you are using your Kindle for a long time then it will eventually decline in performance as well as give problems like becoming unresponsive.


Solution- sadly if this is the reason for your device to not work properly then you will need to get a new kindle there is no workaround for it. Consider upgrading to a new model.

Restart Your Kindle:

You might have not restarted your kindle for months. When you restart your kindle, you are putting it into a low power standby mode. This helps your device in saving power and improves its overall performance. Therefore, you must restart your kindle every once in a while, and try not to go too long without doing it.


Solution- Here’s how to restart your kindle for kindle fire troubleshooting:

  • On the home screen, select Settings from the menu
  • Select the three vertical dots option from the top right corner 
  • Press restart to initiate the process
  • Wait for a few minutes for your kindle to restart

Kindle Battery is Causing The Problem:

Your kindle battery might have drained or stopped working. This could happen because of many things but at the end of the day if your battery is no longer workable you will start to face issues on your device.


Solution- the only feasible solution to this is to get your battery changed. We highly recommend that you do not try this by yourself and rather seek the help of a professional. If you have a warranty for your device then you can get it replaced from Kindle. 

Hardware Problem:

If you have bought your amazon kindle recently and it is shoeing problems such as unresponsiveness then it could be because of the hardware. 


Solution- in this case, you need to call Amazon kindle support and file a complaint about the problem. Our team members will either fix the problem or replace your device.

Your Kindle is Affected by an Outside Software:

When your kindle is not responsive it could be because it might be affected by a virus. This happens when you connect some other device with the virus or when you download a file that might be affected by malware.


Solution- to get rid of this you need to reset your device. You may follow the below-mentioned steps to reset the device:

  • On the home page go on the menu
  • Select settings from the menu
  • Tap on the menu that is on the setting page
  • A menu will open presenting a series of choice
  • Select reset from the option
  • The device will ask your permission to reset kindle, select “yes”

Your Kindle is Affected by an Outside Software:

Note-When you reset your kindle you will lose all the information and the device will go back to its default settings, your account will also be de-registered. Once the reset process is completed register your account again and resumes using the device.

You can contact kindle tech support and let us know about the problem if nothing else seems to work. Our kindle support team will help you in solving the problem. Our kindle customer service will give you a thorough kindle help guide and explain how to fix the problem in detail to make the process easy for you.