How To Fix “Kindle Paperwhite Stuck on Tree Screen” Issue?​

How To Fix 'Kindle Paperwhite Stuck on Tree Screen' Issue
How To Fix 'Kindle Paperwhite Stuck on Tree Screen' Issue

Kindle paperwhite is best known to be the thinnest and lightest kindle yet. With a glare-free display, it becomes easy to read on the kindle paperwhite even under the bright sun. 

Some of the other new and advanced features of the kindle paperwhite include sleek design, waterproof technology, and maximized storage to hold more comics, magazines, or audiobooks. If you have been using your kindle paperwhite for quite some time some issues can arise. The most common of them being kindle paperwhite getting stuck on a tree screen.

Causes for Kindle Paperwhite Freezing:

The freezing of the page is not just an error that arises out of nowhere. A technical problem or lack of care of the device causes the kindle paperwhite to get stuck on the tree screen. These technical problems or lack of care could happen in the following ways: –

Processor Load Increases:

The kindle paperwhite normally freezes when the processor load becomes more than the limited memory.

Excessive Use:

If you haven’t been able to put your kindle down ever since you got it the lack of rest and time to fuel energy back up is harmful to the device.

Outdated Battery:

Any battery when used for a long time will start to cause problems. This is because in due course of time the quality of the battery depreciates. 

Outdated Kindle paperwhite battery

Reduced Power:

If the kindle paperwhite has not been used for the longest time then it could reduce the power of the processor and prolong its performance.

Kindle paperwhite Download in Progress

Download in Progress:

If you are trying to download a bigger file then it might cause the tree screen freezing problems.

Previous Software Version:

If you are still using the older software version then your kindle will not work the best and can incur some serious problems.

Malware Attack:

Downloading a file or connecting a device to your kindle that has a virus in it could seriously cause some troubles for your kindle paperwhite.

Now that we have taken a look inside what could be the reason for the kindle paperwhite to get stuck on the tree screen we will now further dive into some of the kindle paperwhite troubleshooting for the stuck screen:

Check The Battery:

If the battery is outdated then you will need to call in a professional to fix it. You can also consider getting a new device altogether since it will cost you pretty much the same.

Hold The Power Button:

When you restart your device, you need to hold the power button. There is no set amount of time for how long you should do it.

Just press down the power button, till you see there three choices appear on the screen:


  • Rest
  • Turn off
  • Cancel

Press Reset:

Select the reset option from the pop-up options that appear on your screen. And it will start the soft reset process.


Once your device starts the restart process you need to give it a few minutes till your device finishes loading.

Troubleshooting Methods:

Resetting the kindle paperwhite is usually a sure-shot method. But if for some reason it does not work for you then you can use these alternative kindle troubleshooting methods: 

Drain The Battery:

Keep the device “turned on” and use it till the battery is completely exhausted and the device shuts down.

Charge Overnight

Once you have drained the battery leave the device to be charged overnight. You may restart the device the next day when the device is charged.

Use Kindle Charger:

When using a kindle always charge it with the original kindle charger. Substituting it with another charger could affect the battery.

Use Kindle Power Adapter:

For better results and fast charging use the original kindle power adapter. 

Kindle Update:

Perform a Kindle update to ensure you are not using a worn-down version.

Remove Unnecessary Files:

Delete all the unnecessary files from your device to make sure that the processor is not overburdened. Delete the files which are:

  • Big in size
  • No longer in useful
  • You never open or see
  • Are not supported by the device

Avoiding downloading the files that are:

  • Big in size
  • Not supported by kindle paperwhite
  • Looks suspicious (these could contain a virus)


Make sure to have a backup for your files when you delete them it could either be cloud storage or simply transport to another device.

Restart Your Kindle Paperwhite:

To restart your kindle paperwhite follow these steps:


  • Press the power button to start the process.
  • Wait till the screen goes blank. Do not release the power button.
  • Release the power button after the 30 seconds are up.
  • Wait till the device finishes the procedure and the charging lights are back on.

Power Cycle:

The other similar and effective method of restarting your device is to power cycle. To do it, follow these steps:


  • Unplug the charging cable from your device.
  • Keep the power button pressed for 25 seconds
  • Wait till the system restarts.

Hard Reset:

Perform a hard reset i.e. reboot the device. Even though a bit extreme, it is the most effective method for any kindle paperwhite-related problem.


  • From the home, screen menu select “settings”
  • From the settings, option select the menu on the top right corner
  • Tap on “reset” to perform the hard reset on your device.

Get A Replacement:

If the device is a total lost cause then the most appropriate solution is to simply get a replacement.


  • You can use your warranty if it is still applicable.
  • You can call the kindle tech support for helping you get a replacement.

If you follow the instructions then you can easily fix the problem on your own. Otherwise, an alternative to this would be to leave the fixing to the experts and call the kindle customer service, do not exhaust yourself over it. The amazon kindle support will be your kindle help guide and resolve all your queries. The kindle support number is- +1-530 455-9193.