How To Troubleshoot Kindle Paperwhite not Charging Error?

Kindle Paperwhite not Charging
Kindle Paperwhite not Charging

Kindle is a widely popular device among readers. One of the many qualities that attract users to go for a kindle is its long battery life. However, it is important to understand that if you need your kindle battery to last for a long period and give an effective performance then you need to protect it very carefully. If you don’t use the device carefully or keep it protected then charging problems could arrive. You cannot register kindle paperwhite if there is a charging error.

All You Need To Know About Kindle Charging

Following are the ways you should be charging your device based on everyday use for optimum battery life:


  • You need to charge the battery when the device indicates “battery low”. To charge the device we advise you to use the well-matched cable and power adapter that comes with the kindle paperwhite device provided by Amazon.
  • The amazon kindle will take around 4 hours to fully charge.
  • If you charge it with a computer using a USB cable then it will take 4-6 hours to fully charge.
  • When you plug in the charger to your device a lightning bolt icon will appear on the top right corner indicating that your device is currently charging. We suggest you not use the kindle paperwhite while it is on charging mode.
  • There is an LED light at the bottom of the device that turns on when you charge the kindle device. The orange light indicates that it is charging and the green light indicates that it is fully charged.
  • If the light does not turn on it indicates that the device is not charging.

Kindle Charging Problems and Their Solutions

Some of the most common problems that kindle paperwhite users face regarding charging and the kindle fire troubleshooting methods to fix these problems are given below:

Fixing Issue "Kindle Stuck When Charging"

You might face this issue where your kindle gets stuck on the charging screen or when your kindle shows an empty battery screen and gets stuck while charging. 


How to fix- To solve the issue of your screen getting frozen on the battery charging screen you need to unplug the charger from your device and insert it back again. If this does not work you need to restart your kindle.

Fixing Kindle Issue "Battery Too Low To Power on"

If you are unable to turn on your kindle it might be because the power is too low. If your device faces the issue of low battery often then you might want to change some display settings that consume too much power. It could also be due to frequent use or lack thereof that your devices get drained of battery too quickly.


 How to fix- Turn the power “off” of your kindle and plug it into a charger. You can also connect it to a PC. Leave your kindle paperwhite for a few hours till it starts charging. Once you notice that the kindle has started charging, restart it and allow it to fully charge.

Fixing "Critical Battery Error" for Your Kindle Device:

This error occurs when you have not used your device for a long time or you don’t use it often. If this is the case then there is a chance that your kindle is not reacting to the power supply. 


How to fix it-  If you are using your kindle after a long time and there is a critical error message displayed on your screen then you need to allow your device to charge for a few hours before you use it.

Kindle Battery Dead? Know How To Fix:

If your kindle’s battery is dead after not using it for a long time or using it too much till it is completely drained it can hamper the effectiveness of your battery.


How to fix- To avoid your kindle from acting up you need to make sure that you keep it charged and don’t let the battery drain completely. If you have not used your device for a long time it can also hamper the device’s performance. Do not leave it discharged for too long and avoid using the device while it is charging.

Your Kindle's Battery Out of Sync? Here is a Quick Fix Guide:

If there is an abnormality in your kindle battery i.e., it drained quickly initially and then lasts long when the battery is low it is because your battery is out of sync. Make sure you are using the latest kindle update software. 


How to fix- Turn off your kindle then put it on charge and leave it alone for 4 hours or overnight. After it is charged switch it on and use it till the battery is at 15% and put it on charging again. This will get the battery and device in synchronization. 

Solving Kindle Charging Cable Problems:

If your charging cable is not working due to which you are unable to charge your kindle then you need to check what’s wrong. It could be due to any cuts or loose wires on the cable. You can check whether your cable is working or not by replacing it. If the device is charging when the cable is replaced and does not charge with the cable then that is your indication that the cable is faulty.


How to fix it– We advise that you use the cable that is provided by Amazon for fast charging and if the cable is faulty then your only solution is to get a new one and replace it. You can get the new cable from Amazon. You can also ask Amazon kindle support to fix the cable.

Solving Kindle Power Adapter Problem:

You lose your power adapter or for some reason find that it is not working and you want to use another adapter that you might own. If you need to know whether you can use another adapter then yes, you can.


How to fix- Although we highly suggest that you use the power adapter that Amazon has for the kindle you can use another adapter, you can look at the back of the adapter and find information regarding the voltage and power of the adapter and can replace it with the one with similar features.

If you have any other problem related to kindle paperwhite charging you can contact kindle support and ask for help. We are available to you 24/7, just give us a call on our kindle support number +1-530 455-9193.