Kindle support

Kindle update error

Kindle update error can show up primarily due to network or your device software issues.  As Recommended by kindle support on the update process &  fix kindle update error try manual update first.  To run kindle software update you will require a coomputer, your Kindle, and a USB cable.

Kindle update Error

General issues related to kindle updates

Kindle software update Errors sometimes can give you little trouble and Amazon has  a troubleshooting process to fix the kindle update issues.  Choose to update the kindle device manually with these step by step instructions. First it important to understand what kind of update the kindle device needs. The kindle fire or kindle e-readers update automatically when connected to WiFi and sometimes the end user ignores the prompts for downloads. Before you begin the updates check to see if your kindle device current software version. 

Now, to find out if your Kindle is on the latest version , Launch the Menu and then go to Settings. Look for the version number at the bottom of the screen and cross-check with Amazon kindle support page.  Amazon keep of pushing new firmware updates to every single Kindle released .  If your software version is higher than the version listed in the table, your device does not require an update. 

Now if you would like to run and manual update follow these instructions:


 Do a manual update

When you need to update your device manually. Get a USB cable and connect with your Kindle which should be connected a computer.

  • Go to this Amazon help page, find  your device and click the link in the next column to download the update. Use the above instruction to find out which software your device is currently running. In some cases, you might need to download and  install more than one update. 
  • Now you can Plug your Kindle into your computer. Once it appears as a drive, drag and drop the update file to your Kindle. (make sure it is not dragged on to a sub folder.)
  • Now you can Eject your Kindle and disconnect the USB cord.
  • On your Kindle, go to Menu > Update your Kindle. Your Kindle device will show when the update is complete. If still you see kindle update error contact amazon Kindle support.


Kindle update


Kindle fire update problems

First of all it is a fixable problem. Amazon Kindle fire always receive regular kindle software updates. If it is connected to WI-Fi it should automatically install the latest Firmware/ software updates. In certain cases, the Kindle fire tablet starts showing  update errors or doesn’t work properly and fails to take the updates. In that case, you have to do the manual troubleshooting. You can go to settings and click on update to update it. If the Kindle fire fails to take up the manual update also, then you need to call the Kindle Support for more help with kindle update errors.

Kindle Has Frozen While Updating

 IF your device gets stuck during the installation process, you can manually download and install these kindle updates to resolve kindle update errors. If your Kindle becomes unresponsive during an update, you must restore functionality before the update can continue. Troubleshoot the potential issues behind Kindle software update failure. Try resetting device and run manual kindle updates. Contact Amazon kindle support to resolve critical kindle update errors 

Kindle firmware update

 Amazon has released a new firmware update and kindle software update for all Kindles released in the past six years dating back to the Kindle Paperwhite 2, the 6th  generation Kindle model.

The new software version is 5.11.1 for the new Kindle Paperwhite 4 and for the other Kindles. The previous version was 5.10.3. If not able to run it automatically , you can download it from Amazon and manually install it via USB using regular kindle update process.  Contact Amazon kindle support to resolve critical kindle update errors.

Download a Software Update Wirelessly

To receive the latest kindle software update version available for your Kindle e-reader over a Wi-Fi network please follow the below steps to resolve your issue quickly:

  1. Plug your Kindle in to charge during the update.  
  2. Connect your Kindle to Wi-Fi.  
  3. Sync your Kindle. For Kindle Paperwhite (6th Generation), tap the Quick Actions icon, and then tap Sync My Kindle. For all other Kindle e-reader models, select or tap the Menu button, and then select Sync and Check for Items. The update should begin downloading automatically, even if your Kindle is in sleep mode.  
  4. Leave your Kindle connected to both power and Wi-Fi until the update is complete.  Note: Your Kindle may restart multiple times and you may also see “Your Kindle is Updating” on the screen. 
  5. Contact Amazon kindle support if not able to fix kindle update errors.

Kindle support

When you need to speak to Kindle support please  dial the kindle support number 1-818-697-9818 or fill in the web contact form and we will get back to you at the earliest. Refer  above step to resolve kindle update error and contact Amazon kindle support for h/w related issues.

Kindle update problems

Kindle update


Finding problems with kindle update? 

Here are reasons why your device may not be updating?

Most Kindle e-book users were supposed to update their devices by March 12,2016. Due to many unknown reasons some are still using an outdated software version which is now failing to operate the kindle devices. 

Below are few possible outlined factors that could prevent your device from updating. 

1. No or poor internet connection 

The Kindle HD tablet will automatically update itself once it’s connected to Wi-Fi. Many devices haven’t been able to update because they have no internet access. 

How to solve the kindle update problem 

Make sure your device is in a Wi-Fi range to be able to connect. Once it gets connected, tap Settings > Device Options > System Updates > Update to update your device. 

2. Update file was not transferred properly. 

The update option will be greyed out if the update file did not transfer in a correct way. Also, if the update file was not found in the right directory folder (root directory not in any sub-folder)


Make sure to drag and drop the update file into the right directory folder (root directory not in any sub-folder). Once this is done, the update option will be accessible for you to update your device. 

3. Your device won’t update when your battery percentage is low. 

Updates require download, two restarts and installation processes, there should be enough power left in the battery to be able to perform all these tasks. 


Put the device on charge and wait until it’s 50% or more before you start the updating process.

Kindle support, kindle update error

Common kindle update error described and fix

Kindle support: Kindle update errors and how to fix them

Kindle update Error 3

The kindle update error 3 is primarily caused by checksum of a file update. In other words, the update file was not been available to be accessed by the device. This could be as a result of the file not being placed in the right directory folder. Therefore, the device cannot retrieve the file and update,even though the file is on the device. 

How to fix kindle update error 3

Make sure to drag and drop the update file in the right directory folder (root directory, not any sub folder)  and if you are not able to take care of this error on your own dial kindle support number  1-818-697-9818  for kindle help.

Kindle update error 4

 Kindle update error 4 is also caused when any of the update files is lost (the inside of the update file is damaged). The update file should be completely transferred to the Kindle drive before you disconnect. If the transfer isn’t complete and there’s a disconnection, some files won’t be transferred. The kindle update process may start alright but will stop in the middle because certain vital files may be missing.

How to fix kindle update error 4 

First download the right kindle  update file for your device. Again, make sure the transfer process is complete before you disconnect your device. Once you are able to get all the files, the update is due to proceed. If you need some help with this error, contact kindle helpline

Kindle update Error 5

The kindle update error 5 is common and is primarily caused by Problems with the temporary folder (tmp), for example, there is not enough free space or the update program cannot create a folder there. When your device doesn’t have enough space to temporary store your update file for your device to update, you experience update error 5. 

How to fix kindle update error 5. 

Kindle support recommends that you should get rid of certain less relevant files to make room for the update files. Delete some old unwanted files from your kindle device.  If you need kindle help contact kindle support  for further diagnostics.

Kindle update Error 6

The Kindle update error 6, say update failed or  device could not update any of the files or could not perform another operation. As a rule, this means that some Kindle files turned out to be modified, for example, if modification of the menu or virtual keyboard is installed. If an update file is modified, there’s the likelihood of the file either being compressed or some important files will miss out. 

How to fix kindle update error 6. 

Make sure to download the desirable files from help page of Amazon.  Download the fresh copy and try updating and still if you get stuck fixing this error dial kindle support number 1-818-697-9818  for further kindle device help.

Kindle update Error 7

Kindle update Error 7 means update authentication failed. Each kindle update is signed by a certificate. Amazon signs to its own, hacks in turn to its own. If you install any hack and get such an error, it means that you did installed from wrong source(or it does not work as expected). If the kindle update isn’t from the right source, it will not be authentic therefore the device may reject it as it sees it as a foreign content or not signed by Amazon. 

How to fix kindle update error 7. 

Make sure you download only genuine kindle update files from the help page of Always use this link provided above for latest kindle updates or contact kindle helpline to know more.

support for Kindle update errors

There could be a scenario where you may not be able to fix the issues on your own.Kindle support is there to assist for the kindle update error issues and you can reach kindle support by dialing the  kindle support number  1-818-697-9818   or by sending email to